Privacy Policy

1. Information we collect

 

Information you give us: when you request an estimate, book a service or contact us, we may collect your name, phone number, email address, service address, property details (such as square footage, bedroom and bathroom counts, pets and access instructions), scheduling preferences, and any notes you choose to share about your home or business.

 

Payment information: if you pay electronically, payment is handled by our third-party payment processor. We do not store or have access to full card numbers on our systems.

 

Information collected automatically: our website may record basic technical information such as IP address, browser and device type, pages visited and general location. This is used only to understand how the site is performing.

 

Service records: appointment history, checklists completed, quality-control notes, invoices and any before-and-after photographs taken for the purposes described below.

 

2. How we use your information

 

• Prepare quotes and confirm the scope and price of your service

• Schedule, staff and perform cleaning visits at your property
• Communicate about appointments, arrival windows, delays and changes
• Process payments, issue invoices and keep required financial records
• Respond to questions, quality concerns, re-clean requests and refund reviews
• Maintain records required for our business, insurance and bonding obligations
• Improve our checklists, staffing and website performance
• Send occasional service reminders or seasonal offers, which you can opt out of at any time

 

3. Text messages and consent

 

By giving us your mobile number on a form, over the phone or in writing, you agree to receive text messages from Phyllis Housekeeping Service LLC relating to your service.

 

Program description: messages may include quote replies, booking confirmations, arrival-window notifications, reminders, invoices and customer support updates.

 

Opt-out: reply STOP to any message to unsubscribe. We will send one confirmation message and then stop. Reply HELP for help, or contact our office directly.

 

Message and data rates may apply depending on your carrier, and message frequency varies. Your mobile number and SMS consent data are never shared with third parties or affiliates for their own marketing or promotional purposes.

 

4. How we share your information

 

We do not sell, rent or trade your personal information.

 

We share the minimum necessary details — such as name, address, access instructions and service notes — with the employees assigned to your property so they can perform the work.

 

We use a small number of service providers, such as scheduling software, our payment processor, email and text messaging providers and website analytics. They may process your information only on our instructions and are required to protect it.

 

We may disclose information where required by law, in response to a valid legal request, or where necessary to protect the safety, property or rights of our clients, staff or company.

 

5. Keys, access codes and home security

 

If you provide a key, lockbox code, garage code or alarm code, it is stored securely, labeled without identifying your address, and issued only to the team assigned to your property.

 

Access details are returned or destroyed when your service ends, and we will confirm this with you in writing on request.

 

6. Photographs

 

Our team may take before-and-after photos for quality control, staff training, and to document the condition of a property in connection with a re-clean or refund review.

 

Photos are stored securely and access is restricted to management. We will never publish an identifiable photo of your home, belongings or family in marketing without your written permission.

 

7. Cookies and tracking technologies

 

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and measure how pages perform.

 

You can disable or delete cookies through your browser settings. Some parts of the site may not work as intended if you do.

 

8. Data security

 

• Encrypted (HTTPS) connections across our website

• Payment handled by a PCI-compliant third-party processor

• Access to client records limited to staff who need it for their role

• Physical access materials stored in a locked, coded cabinet

• Regular review of accounts and permissions when staff change roles

 

9. Data retention

 

Client records are kept for as long as your account is active, and afterward only as long as required for tax, insurance, warranty and legal purposes — generally up to seven years for financial records.

 

Quality-control photographs are typically deleted within 12 months unless they relate to an open claim or dispute.

 

10. Your privacy choices and rights

 

• Request a copy of the personal information we hold about you

• Ask us to correct information that is inaccurate or out of date

• Ask us to delete information we are not legally required to retain

• Opt out of marketing emails or text messages at any time

• Ask us to stop taking photographs at your property

 

11. Children's privacy

 

Our services and website are directed to adults. We do not knowingly collect personal information from children under 13, and we do not market to minors.

 

12. Third-party websites

 

Our site may link to third-party websites such as map providers, review platforms or payment pages. We are not responsible for the privacy practices or content of those sites.

 

13. Where we operate

 

Phyllis Housekeeping Service LLC operates in Valdosta, Georgia and the surrounding Lowndes County area within the United States. Information is processed in the United States.

 

14. Changes to this policy

 

We may update this policy from time to time. The revised version will be posted on this page with a new effective date, and material changes will be highlighted to active clients.

 

15. Contact us

 

Questions about this policy, or want to exercise one of the rights above? Please contact us.

 

Phyllis Housekeeping Service LLC

 

Address:

123 E Madison Ave
Dumont, NJ 07628

 

Phone: (954) 874-5424

 

Email: williamsmphyllis@hotmail.com